Track time across warehouse, support, and marketing roles in one place.
One system for warehouse staff, customer support, and marketing teams — with cost and productivity data that reflects how varied ecommerce roles actually work.
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Why ecommerce teams often end up with three separate tracking systems
A growing ecommerce business typically has warehouse or fulfillment staff clocking in at a physical location, remote customer support agents working shifts from home, and a marketing team tracking time against campaigns — three genuinely different work patterns that often end up on three separate tools because no single system felt built for all of them.
StaffTiming handles all three patterns in one platform: GPS or site-based clock-in for warehouse staff, shift-based attendance for remote support teams, and project/campaign tracking for marketing — giving leadership one consolidated view of labor cost and productivity across a genuinely varied team, instead of reconciling three exports by hand.
Everything this covers
Warehouse & fulfillment attendance
Site-based clock-in tracking for physical fulfillment staff.
Remote support shift tracking
Attendance and time tracking for distributed customer support teams.
Marketing campaign time tracking
Project-based tracking for marketing team hours against campaigns.
Consolidated labor cost reporting
One view of total labor cost across all roles and locations.
Peak season capacity planning
Reporting to support staffing decisions around seasonal demand spikes.
Task management for cross-functional work
Assign and track tasks across roles that don’t fit a single template.
Ready to see this running on your team?
Start your free trial today — no credit card required.
Why teams choose this over the alternative
One system for genuinely different roles
No more stitching together three separate tools for warehouse, support, and marketing.
Built for ecommerce’s operational variety
Handles physical, remote, and project-based work patterns together.
Consolidated cost visibility
Leadership sees total labor cost across the whole business, not three disconnected reports.
Ready for seasonal scaling
Reporting supports the peak-season staffing decisions ecommerce businesses face regularly.
One system for very different roles
| Team | How they work | Tracking method |
|---|---|---|
| Warehouse and fulfilment | Hourly, shifts, peak-season overtime | Clock-in and attendance |
| Customer support | Remote shifts across time zones | Timers and shift attendance |
| Marketing and content | Salaried, campaign-based | Project and campaign time tracking |
| Store staff (retail) | Rotating shifts | Clock-in, breaks, overtime |
Consolidating these into one system gives a single view of labour cost across the business.
Labour cost per order: a worked example
| Item | Value |
|---|---|
| Fulfilment hours in the month | 1,200 |
| Average loaded hourly cost | $15.00 |
| Fulfilment labour cost | $18,000 |
| Orders shipped | 9,000 |
| Labour cost per order | $2.00 |
Tracking this monthly shows whether process changes are working, and helps price shipping and plan peak season.
Planning for peak season
- Use last year’s hours per order and this year’s forecast to estimate hours needed.
- Compare with available hours from your current team.
- Decide early on temporary staff, overtime or shift changes.
- Track overtime weekly during peak so it does not surprise payroll.
Read how ecommerce teams can track time across multiple roles.
Common questions
Can this handle both hourly warehouse staff and salaried marketing team members?
Yes — different pay structures and tracking requirements can be configured per role within the same account.
Does this integrate with our ecommerce platform, like Shopify?
Direct Shopify integration isn’t currently available; StaffTiming focuses on labor time/cost tracking, which can be used alongside your ecommerce platform independently.
How does this help with peak season (holiday) staffing decisions?
Historical capacity and attendance reporting from previous peak periods informs staffing level decisions for upcoming ones.
Can customer support shift schedules vary by time zone for a remote team?
Yes — shift scheduling and attendance tracking account for each team member’s actual time zone.
Can temporary peak-season staff be added quickly?
Yes. New staff can be added and set to clock-in tracking without changing settings for the rest of the team.
Can I compare labour cost across departments?
Yes. Consolidated labour cost reporting shows hours and cost by team.
Do warehouse staff need a computer to clock in?
No. Staff can clock in from a mobile device.
Ready to get started?
Start your free trial today — no credit card required.